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Traders-Trust Review – Is traders-trust.com scam or safe?

Trading Accounts

Account type Minimum deposit Minimum trade size Maximum leverage Spreads ($ commission)
Classic $50 0.01 1:500 1.5 pips on EUR/USD
Pro $2 000 0.01 1:500 from 0 pips + $3 /lot (per side)
VIP $20 000 0.01 1:200 from 0 pips + $1.5 /lot (per side)

Traders-Trust offers its clients a choice of three account types. All of them provide trading with variable spreads on the MetaTrader4 platform, as well as micro lots. As you can see from the table above, only the Classic account is commission-free.

This broker does not offer swap-free (Islamic) accounts to clients of Islamic belief.

The Company. Security of Funds

Traders-Trust is a forex broker, offering online trading in currency pairs, Contracts for Difference (‘CFDs’) and precious metals within STP trading environment.

TTCM Traders-Trust Capital Markets Ltd., doing business as Traders-Trust, is a Cyprus-based company, which is licensed and regulated by the Cyprus Securities and Exchange Commission (CySEC). The broker also has an offhore entity, registered in Bermuda.

CySEC forex broker regulation is not among the world’s tightest, but surely is one of the most popular in Europe. There is no cap on leverage, nor ban on hedging. All CySEC license holder are authorized to provide financial services throughout the EU under the MiFID Passporting Regime.

In order to achieve a license from the Cypriot watchdog, forex brokers have to hold at least €1,000,000 as a proof of financial stability. Moreover, the CySEC applies a compensation scheme as additional guarantee to clients’ funds. All CySEC-regulated companies are members of the Investor Compensation Fund, which protects clients’ funds in case of company insolvency up to £20,000 per person.

Trading Conditions

Minimum Initial Deposit
In order to open an account with Traders-Trust, traders have to invest at least $50. Such minimum initial amount is quite low. Yet, other Cyprus-based brokers, like FXTM and XM, demand even lower initial investment – $5.

Spreads & Commissions

Traders-Trust offers variable spreads. For the EUR/USD pair, it quotes as typical a spread of 1.5 pips on Classic accounts. Such spreads are considered relatively high, although this broker charges no commission fee. Overall, you’d better sign up for a Pro account, if you could aford an initial investment of $2k.

In comparison, XM provides spreads from 1.0 pips on EUR/USD on its Standard commission-free account and Exness offers its Mini account holders average spreads of 1.0 pips on EUR/USD, no commission included. For further information, you may look up and compare real-time spreads of 15 leading brokers here.

The maximum leverage with Traders-Trust is high, reaching 1:500, which is a comparatively high ratio. Nonetheless, many Cyprus-based brokers offer even higher leverage levels: XM – up to 1:888, and Exness – up to 1:2000 (Exness is currently even running an Unlimited Leverage promotion). Here is a list of more forex brokers, offering leverage equal to or exceeding 1:500.

We advise traders to be careful when operating with increased leverage levels, as the higher leverage, the higher the risk of losses, which may even exceed initial investments.

Trading Platform

Traders-Trust supports the industry’s standard MetaTrader 4, which is the trading platform preferred by most experienced traders. It comes in desktop and mobile versions and provides a number of technical indicators, advanced charting package, a wide range of Expert Advisors (EAs) and extensive back-testing environment for them.

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What is more, Traders-Trust has partnered with ZuluTrade and FxStat’s Tradebook in order to provide quality Copy Trading services.

In addition, MAM accounts are available to Traders-Trust’s clients. MT4 Multi Account Manager platform was designed for asset managers and professional traders looking to manage and trade several trading accounts simultaneously, in a simple and secure way.

Methods of Payment

Traders-Trust’s clients can make deposits to and withdrawals from their accounts via wide range of payment methods: credit/debit cards (Visa, MasterCard), wire transfer and e-wallet systems, such as Neteller, Skrill, WebMoney, FasaPay, OKPAY, bitcoin, Sofort banking and China UnionPay.


Traders-Trust is a Cypriot forex broker, whose strategy is to offer standardized and narrow range trading conditions: a single STP account and only one trading platform, the industry’s standard MT4. To sum up the above, here are the advantages and drawbacks with regards to this broker:

Can You Trust Your Trustee?

Attorneys and financial advisors commonly use trusts during the estate planning process. They aid in the distribution of holdings, ensuring that everything goes to the correct people and entities. They can also minimize estate taxes. Essentially, they allow you to remove assets from your estate so that more wealth can be passed to your beneficiaries. You can even place a life insurance policy within a trust.

Sounds great, right? But, of course, there is a catch. A trust is often only as good the trustee in charge of it. Read on as we examine the important role of the trustee and discover how to make sure yours is acting correctly, especially with complex instruments like insurance.

Trust-Owned Insurance

Life insurance located in a trust is referred to as trust-owned life insurance (TOLI); it’s similar to bank-owned and company-owned life insurance. Like any other trust, insurance trusts have documents that identify the trustees of the instrument. Unfortunately, while trustees often do an adequate job of completing basic tasks, conflicts and problems can arise when trustees don’t understand where their loyalties should be and how do deal with the complex financial issues that can come with the job.

All trustees bear a fiduciary responsibility to the beneficiaries of a trust. The trustee is required to manage the trust assets in accordance with the wishes of the beneficiaries. This is an important concept to grasp. The desires of the beneficiaries are paramount – not the desires of the individual who established the trust. This is difficult for many trustees because there is the genuine possibility that a trustee has never met the trust’s beneficiaries. Often, the trustee only meets with the person who establishes the trust. This raises the question of how trustees can fulfill their fiduciary responsibilities to someone they don’t even know.

Typically, TOLI beneficiaries have a desire to maximize the amount of wealth that they will receive when the trust assets are distributed. This requires the trustee to actively manage the insurance policy, or policies, that are owned by the trust.

Active management entails determining whether the policy is performing in line with the projections reflected in the original life insurance illustration. It is common for the policy to underperform because of aggressive assumptions used in the original illustration, lackluster investment results in the sub-accounts (for variable policies) or a challenging economic environment for the insurance carrier.

Actively managing the policy also requires the trustee to attempt to identify alternative policies that may be more in line with the desires of the beneficiaries. Recent innovations in the life insurance industry have rendered policies that were sold in the past obsolete. A policy that has been maintained in its original form and not reviewed every two or three years should often be replaced with a more attractive policy. A more attractive policy could carry a higher death benefit for the same, or a lower, premium. It may also allow the death benefit to be maintained without the need to make additional premium payments.

Are Trustees Fulfilling Responsibilities?

Unfortunately, many trustees lack the skills required to oversee trust-owned life insurance. People who establish trusts funded by life insurance typically first look to a friend or family member to serve as trustee. However, such folks often have little knowledge of the issues surrounding the prudent management of life insurance. The other popular choice is a trusted advisor, such as a financial advisor, accountant, or lawyer.

However, similar to a friend or family member, there is no guarantee that the trusted advisor is versed on the items necessary to effectively oversee the TOLI. Various court cases confirm that whether the trustees are friends, family members, or professionals, they are often not living up to their fiduciary responsibility.

The lack of follow-through displayed by fiduciaries is not something that should be taken lightly. Fiduciaries are bound by more than the ethical standards prescribed by their profession (professionals such as attorneys, accountants, financial planners, and stockbrokers are required to adhere to ethical standards established by the professional boards through which they are licensed).

They are also subject to additional requirements that are found in the Uniform Prudent Investors Act, the Prudent Trustee Rule, the Office of the Comptroller of the Currency, the Office of Thrift Supervision and State Departments of Banking. These bodies have established rules and regulations in an attempt to insulate beneficiaries from the consequences associated with receiving poor advice from incompetent advisors. However, as is the case with much of the financial services industry, the rules fail to protect people unless they take an active role in reporting the instances when they have been the recipients of poor advice.

Take Charge

Querying the trustee is one of the most effective ways for beneficiaries to take an active role. The following are a selection of questions that beneficiaries may want to raise:

  • How is the policy performing relative to expectations?
  • When was the last time the life insurance policy was reviewed?
  • Are there other policies in the marketplace that may do a better job of meeting my wishes and the stipulations expressed in the trust document?
  • Has the credit rating of the insurance company that issued the policy deteriorated?
  • Is the allocation of the sub-accounts still aligned with the investment policy statement?

Do not be surprised if the trustee responds to your questions with a blank stare.

The Bottom Line

Trust-owned life insurance serves a critical function in the estate plans of many individuals. Not all trustees have what it takes to fulfill the fiduciary responsibility bestowed upon them. If you are the beneficiary of an insurance trust, it is crucial to monitor your trustee actively. This person is supposed to serve your best interests. There is a lot of money on the line.

ETX Capital Review: Can You Trust Them With Your Investments? We Investigate

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Last Updated on June 14, 2020


Risk Warning: Your Capital is at Risk

ETX Capital is an online market maker that provides a platform for Contracts for Difference (CFDs) trading. CFDs are derivative securities that allow customers to gain exposure to the price of financial instruments without actually holding the instruments in their accounts. ETX Capital offers CFD trading on asset classes including forex, indices, shares and commodities. The firm also offers spread betting.

ETX Capital offers traders a choice of three trading platforms as well as mobile options. Traders can access over 6,000 markets and employ leverage of up to 1 to 100 on most products and 1 to 400 on the MT4 platform.

ETX Capital’s parent company has over 50 years’ history of offering trading products and services to the marketplace. Traders seeking a reliable, well-regulated broker that provides access to several types of derivatives products may want to investigate ETX Capital. Please remember that trading CFDs exposes traders to the possibility of losses. CFD trading is for experienced traders.

This review of ETX Capital will cover all of the important details about the broker and discuss its major advantages and disadvantages.

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History of ETX Capital

ETX Capital is a trading name of Monecor (London) Limited, a member firm of the London Stock Exchange that was established in 1965.

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ETX Capital has headquarters in London, United Kingdom. Monecor (London) Limited is authorized and regulated by the Financial Conduct Authority and has Financial Services Register number 124721.

ETX Capital offers customers dedicated 24/5 customer support in English, French, Spanish, German, Polish, Czech, Greek and Mandarin. Traders can contact customer service by phone or email. The broker does not have live chat support, which is a disadvantage. Traders can view the ETX Capital website in more than 15 languages.

Where Does ETX Capital Operate?

ETX Capital is available in the following countries:

  1. Afghanistan
  2. Albania
  3. Algeria
  4. Andorra
  5. Angola
  6. Anguilla
  7. Antigua and Barbuda
  8. Argentina
  9. Armenia
  10. Aruba
  11. Australia
  12. Austria
  13. Azerbaijan
  14. Bahamas
  15. Bahrain
  16. Bangladesh
  17. Barbados
  18. Belarus
  19. Belgium
  20. Belize
  21. Benin
  22. Bermuda
  23. Bhutan
  24. Bolivia
  25. Bosnia and Herzegovina
  26. Botswana
  27. Brazil
  28. Brunei
  29. Bulgaria
  30. Burkina Faso
  31. Burundi
  32. Cambodia
  33. Cameroon
  34. Canada
  35. Cape Verde
  36. Cayman Islands
  37. Central African Republic
  38. Chad
  39. Chile
  40. China
  41. Colombia
  42. Comoros
  43. Congo
  44. Costa Rica
  45. Cote d’Ivoire
  46. Croatia
  47. Cuba
  48. Cyprus
  49. Czech Republic
  50. Denmark
  51. Djibouti
  52. Dominica
  53. Dominican Republic
  54. Ecuador
  55. Egypt
  56. El Salvador
  57. Equatorial Guinea
  58. Eritrea
  59. Estonia
  60. Ethiopia
  61. Faroe Islands
  62. Fiji
  63. Finland
  64. France
  65. French Guiana
  66. French Polynesia
  67. Gabon
  68. Gambia
  69. Georgia
  70. Germany
  71. Ghana
  72. Gibraltar
  73. Greece
  74. Greenland
  75. Grenada
  76. Guadeloupe
  77. Guam
  78. Guatemala
  79. Guernsey
  80. Guinea
  81. Guinea-Bissau
  82. Guyana
  83. Haiti
  84. Honduras
  85. Hong Kong
  86. Hungary
  87. Iceland
  88. India
  89. Indonesia
  90. Iran
  91. Iraq
  92. Ireland
  93. Isle of Man
  94. Israel
  95. Italy
  96. Jamaica
  97. Japan
  98. Jersey
  99. Jordan
  100. Kazakhstan
  101. Kenya
  102. Kuwait
  103. Kyrgyzstan
  104. Laos
  105. Latvia
  106. Lebanon
  107. Lesotho
  108. Liberia
  109. Libya
  110. Liechtenstein
  111. Lithuania
  112. Luxembourg
  113. Macau
  114. Macedonia
  115. Madagascar
  116. Malawi
  117. Malaysia
  118. Maldives
  119. Mali
  120. Malta
  121. Marshall Islands
  122. Martinique
  123. Mauritania
  124. Mauritius
  125. Mexico
  126. Micronesia
  127. Moldova
  128. Monaco
  129. Mongolia
  130. Montenegro
  131. Montserrat
  132. Morocco
  133. Mozambique
  134. Myanmar
  135. Namibia
  136. Nauru
  137. Nepal
  138. Netherlands
  139. Netherland Antilles
  140. New Caledonia
  141. New Zealand
  142. Nicaragua
  143. Niger
  144. Nigeria
  145. Norfolk Island
  146. North Korea
  147. Northern Mariana Islands
  148. Norway
  149. Oman
  150. Pakistan
  151. Palau
  152. Palestinian Territories
  153. Panama
  154. Paraguay
  155. Peru
  156. Philippines
  157. Poland
  158. Portugal
  159. Puerto Rico
  160. Qatar
  161. Reunion
  162. Romania
  163. Russian Federation
  164. Rwanda
  165. Saint Kitts and Nevis
  166. Saint Lucia
  167. Saint Martin
  168. Saint Pierre and Miquelon
  169. Saint Vincent and the Grenadines
  170. Samoa
  171. San Marino
  172. Saudi Arabia
  173. Senegal
  174. Serbia
  175. Seychelles
  176. Sierra Leone
  177. Singapore
  178. Slovakia
  179. Slovenia
  180. Somalia
  181. South Africa
  182. South Korea
  183. Spain
  184. Sri Lanka
  185. Sudan
  186. Suriname
  187. Swaziland
  188. Sweden
  189. Switzerland
  190. Syria
  191. Taiwan
  192. Tajikistan
  193. Tanzania
  194. Thailand
  195. Togo
  196. Tonga
  197. Trinidad and Tobago
  198. Tunisia
  199. Turkey
  200. Turkmenistan
  201. Turks and Caicos Islands
  202. Tuvalu
  203. Uganda
  204. Ukraine
  205. United Arab Emirates
  206. United Kingdom
  207. Uruguay
  208. Uzbekistan
  209. Vanuatu
  210. Vatican City
  211. Venezuela
  212. Vietnam
  213. British Virgin Islands
  214. Yemen
  215. Zambia
  216. Zimbabwe

IMPORTANT: CFDs are not available in the USA due to local regulation, and this regulated CFD broker does not accept US citizens or US residents as clients.

ETX Capital is available in the following languages:

Can I Trust ETX Capital?

Yes, ETX Capital offers a safe and regulated environment for trading CFD, binary options and spread betting. Learn more at ETX.com

ETX Capital is regulated by the Financial Conduct Authority (FCA), and the Markets in Financial Directive (MiFID) allows the company to operate as a regulated entity throughout the European Union.

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Financial Conduct Authority

The UK’s Financial Conduct Agency (FCA) regulates ETX Capital’s activities in the United Kingdom.

The FCA is widely respected as a leader in financial regulation. In addition, the United Kingdom scores highly in Transparency International’s rankings of countries based on their corruption perceptions index meaning the country is a pillar of anti-corruption. ETX Capital’s customers in the United Kingdom are protected by the UK based scheme Financial Services Compensation Scheme (FSCS), which was established to protect consumers when authorized financial services firms fail. FSCS pays compensation up to £50k to customers in the United Kingdom if ETX Capital is unable to pay.

Who Runs ETX Capital?

Three individuals within ETX Capital are responsible for directing different aspects of the trading business:

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ETX Capital Trading Products

ETX Capital offers both CFDs and spread betting on forex, indices, shares, commodities and bonds & interest rates. Learn more at ETX.com

1) Forex

ETX Capital offers markets in majors, daily rolling cryptocurrencies, minors, Scandinavians and emerging markets:


Daily Rolling Cryptocurrencies




2) Indices

ETX Capital offers markets on both cash indices and index futures.

Cash Indices

Index Futures

3) Shares

ETX Capital offers markets in shares from several countries as well as sector and country ETFs.



4) Commodities

ETX Capital offers CFDs and spread betting on futures markets in energy, metals, soft commodities and daily rolling commodities.

Energy Futures

  • Brent Crude Oil
  • Natural Gas
  • Nymex Oil Futures
  • Nymex Crude Oil Daily Future

Metal Futures

Soft Commodities

  • Corn
  • Cotton
  • London Cocoa
  • Lumber
  • Orange Juice
  • Robusta Coffee
  • Soybean
  • Soybean Oil
  • US Cocoa
  • US Coffee ‘C’
  • US Sugar (No. 11)
  • Wheat

Daily Rolling Commodity

5) Bonds and Interest Rates

ETX Capital offers CFD and spread betting on bond futures and short-term interest rates.

Bond Futures

  • 10 Yr UK Gilt
  • Euro Bobl
  • Euro-Bund
  • Euro Schatz
  • French Oat
  • Long-Term BTP
  • US T Bond
  • US 2 Year
  • US 10 Year

Short-Term Interest Rate

ETX Capital Account Types

ETX Capital offers three types of live trading accounts, which essentially equate to the different platforms the broker offers. Traders can also open a demo account for each type of account:

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ETX Capital Spreads and Fees

The underlying financial instrument and the type of account determine the ETX Capital spreads that traders pay.

ETX Capital obtains the data from reputable third-party sources, which obtain the data directly from exchange feeds. ETX Capital receives its compensation through the market bid/ask spread.

Other relevant fee information:

ETX Capital charges commissions to clients on CFD equity trades, but not on spread betting equity trades.

The broker does not charge deposit fees to clients.

ETX Capital will offer each client five withdrawals for any amount over £100 within each calendar month without a processing fee. However, clients who withdraw funds more than five times in this period will incur a charge of £10 for each successive withdrawal. Clients do not get charged retroactively for the previous five withdrawals. ETX charges £10 for withdrawals below £100. Clients will be charged only once if their withdrawal meets both of the above criteria.

Overnight Funding Fees

This overnight ETX Capital fee (or credit) is either added to or subtracted from a trader’s account when a position remains open past a certain period of time. Traders can obtain information on overnight funding rates on the ETX Capital website.

ETX Capital charges a monthly inactivity charge for a dormant account, when funds are available. The broker considers an account dormant or inactive if there has been no other trading activity for a continuous period of 365 days or more. The inactivity fees vary by currency:

If you decide to reactivate your account by trading again, ETX Capital will refund the inactivity charge for up to three previous months where it has already been deducted.

The spreads that ETX charges customers can be confusing. Spreads vary according to several different variables such as the platform the customer chooses and the time of day the customer trades. For some products, such as forex, MT4 customers pay lower minimum and average spreads than TraderPro customers. ETX Capital also breaks out the spreads traders pay by spread betting versus CFDs.

The following are the spreads traders pay for CFD trades on the TraderPro platform, but traders can consult the ETX Capital page for spread betting spreads and CFD spreads on the MT4 platform:

Forex Majors

Daily Rolling Cryptocurrencies

Forex Minors

Forex Scandinavian

Forex Emerging

Indices and Indices Futures

Spreads are variable in some cases and in other cases vary according to the time of day the trade is placed. You can consult the ETX Capital website for specific details.



Spreads are variable or fixed depending on the time of day the trade is placed. You can find details at the Spreads and Specifications section of the ETX Capital website.

Bond Futures and Short Term Interest Rates

Spreads are .01 for all of these instruments.

Account Requirements

When you click on the black Create Account button on the ETX Capital website, the system asks you to pick your country of origin from a drop-down menu. Before you can trade with ETX Capital for the first time, you need to answer a few questions. You enter your name, email, country of origin and phone number. You also choose your trading platform – TraderPro, MT4 or Binary – and your currency (GBP, EUR or USD).

ETX Capital then asks you questions about your financial status and trading experience.

After completing this information, traders have to complete two more steps:

  1. Provide ETX Capital with information to verify account
  2. Fund their account with a deposit

To pass their identity verification, you will need to upload one document for proof of identity and one for proof of address. You can drag and drop these documents on to the application form or upload them through your mobile device.

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Traders can deposit and withdraw funds with ETX Capital using one of several different methods:

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The minimum amount required to make a deposit starts at £100 (or currency equivalent).

ETX Capital offers leverage of 100/1 for many products, with leverage as high as 400/1 available on some MT4 products.

Each CFD also has specific ETX Capital margin requirements that traders must maintain. ETX Capital advises that it uses tiered margining, which means that it applies different margin requirements at different levels of exposure. Traders can consult the trade ticket, when they place a trade, for details.

Traders who fall below the ETX Capital margin requirements risk receiving a margin call and having their position closed prematurely.

ETX Capital Withdrawal

(Note: Please see chart above for withdrawal times and methods.) Also, see below for a more detailed explanation:

ETX Capital will offer each client five withdrawals for any amount over £100 within each calendar month without a processing fee. However, clients who withdraw funds more than five times in this period will incur a charge of £10 for each successive withdrawal. Clients do not get charged retroactively for the previous five withdrawals. ETX charges £10 for withdrawals below £100. Clients will be charged only once if their withdrawal meets both of the above criteria.

ETX Capital Platform Review

ETX Capital offers traders two platforms for trading CFDs and for spread betting. The MT4 platform has a similar layout to other broker’s MT4 platforms, along with a few bells and whistles that are unique to ETX Capital.

The main screen has the familiar sections that other MT4 brokers provide. On the left, you will find the Market Watch panel with the list of trading instruments. Below the Market Watch panel is the Navigator section that gives you access to customized technical indicators, Expert Advisor tools and scripts for automated trading. In the middle and right you will find the Chart Window – the technical and charting section of the platform that opens with four charts. On the bottom of the screen, you will find the Terminal Window Panel, which contains a mailbox, an alert tab a journal tab and other features for tracking trading.

Market Watch Panel: This panel contains the live prices and symbols of popular instruments that ETX Capital offers for trading.

In addition to a tick chart, traders can pull up the depth of market for each instrument. This feature is particularly useful for traders looking to execute bigger trades in more illiquid securities.

Navigator: The navigator panel has a whole array of very advanced technical indicators that traders can overlay on to their charts. The menu of options is impressive and will appeal to technically oriented traders. ETX Capital offers dozens of standard and more advanced tools for tracking market sentiment, volumes, moving averages, stochastics and other technical indicators.

Chart Window: The four large panels in the middle of the screen comprise the charting section of the ETX Capital MT4 platform. The chart window opens with four charts, and traders can customize and configure each of these charts using the tools available through the Navigator panel (see above). Traders can also add additional charts and arrange them as they wish. This feature is great for traders that want to keep tabs on multiple instruments. You can also right-click on each chart and change the time frame of the charts, zoom in or zoom out or add additional technical indicators.

Overall, the charting features of the ETX Capital MT4 platform are excellent and would be really useful to any trader looking to follow technical indicators of multiple instruments at the same time.

Terminal Window Panel: The terminal window panel on the platform comes configured with a mailbox, a messaging tab, a journal tab and an alerts tab. These features complement the advanced charting tools.

The very advanced charting features of MT4 make it a deservedly popular platform, and the ETX Capital version of MT4 offers a huge array of tools. However, some of this functionality may be overwhelming to less technically oriented traders.

ETX Capital also offers TraderPro, which has customizable charts, advanced ticket features and an appealing design. TraderPro is intuitive and has many advanced features. Traders can click on a chart, and a ticket window pops up for trading.

The platform also allows you to build watchlists to monitor markets and a tool for calculating the value per pip of your trades.

In many ways, TraderPro rivals MT4 in functionality. Each platform has different spreads, and MT4 is better suited for traders looking to develop automated strategies, while TraderPro gives traders access to more markets and tighter spreads. If there is one weakness to both platforms it is the lack of robust news and analysis for fundamentally driven traders.

ETX Capital Demo Account

Traders can open demo accounts with ETX Capital for each of its three platforms – MT4, TraderPro and binary. Each account operates as a stand-alone from the live platform. It would be better if these were integrated into the live trading platform.

The demo account looks like the live accounts, and traders get the same functionality.

ETX Capital Education Resources

ETX Capital has an Education section on its website that offers several ways to learn about ETX Capital markets and trading. The broker offers seminars, live webinars and trader courses:

Seminars: Free seminars are taught by both their expert in-house team and an independent trader company.

Webinars: Free online webinars are both live and pre-recorded. ETX Capital offers a search engine on its site that allows traders to filter webinars by location, event type and language:

Trader Course: A comprehensive free training for ETX clients delivered by an independent company. This 8-hour program includes monthly follow-ups to discuss trading strategies.

ETX Capital Sign-Up Bonuses and Promotions

Due to the fact ETX’s head office is located in London, which is part of the European Union, it is governed by the Markets in Financial Instruments Derivative (MiFID). Implemented to create more transparency in markets and to offer more protection to traders, this prevents brokers from offering sign-up bonuses. This applies to any broker operating within the EU, so if you do come across a broker offering incentives for you to sign up, they’re either unregulated in an EU country or they’re not regulated at all and could be illegally operating.

Nevertheless, ETX Capital can offer a range of promotional offers to their existing clients. Traders who want additional information should contact their Account Relationship Manager.

Pips Station Review: Can You Trust Pipsstation.com With Your Funds?

If you think online reviews get lost in all the Internet noise, think again. Research shows that 91 percent of people regularly or occasionally read online reviews, and 84 percent trust online reviews as much as a personal recommendation. And they make that decision quickly: 68 percent form an opinion after reading between one and six online reviews.

Online reviews matter — and that’s why you need to create and maintain a process that encourages your customers to leave reviews, monitors the reviews they leave, and improves any negative reviews you might receive. Not only will creating a review process help you receive more — and better — reviews, it will also help you run your business better.

Here’s the process we’ve developed at my company to manage our online reviews. It’s helped us get to a 9.2 out of 10 on Trustpilot. Feel free to adapt it to the unique needs of your business.

After customers make a purchase, email them a customer satisfaction survey.

Forget online reviews for a moment. We want to know what our customers think about our products and services. Listening to your customers is the best way to improve your offerings — and get ideas for new offerings.

Not every customer will respond to our survey, of course, and that’s okay. The best way to improve your response rate is to provide outstanding products and services. Generally speaking, people tend to give reviews either when they are delighted or when they are upset; the middle ground, so to speak, tends to remain fairly silent.

If you want more people to respond to your surveys — and to provide online reviews — work tirelessly to improve the customer experience. We ask some of these customers to then review us on online review sites.

Bad reviews are a huge opportunity, not a problem.

If a customer who responds to our survey feels they had a problem with a product, we immediately work to solve it. Why ask for feedback if you’re unwilling to act upon that feedback?

But what if an unhappy customer leaves a negative review online? Our customer service team constantly monitors the site and reaches out directly to try to solve the customer’s problem.

The first thing we do is make the customer feel heard. Jump too quickly to trying to solve the problem and some will think you didn’t take the time to fully understand the problem — and how it made the customer feel. Listen, ask questions, and then validate the customer’s feelings. Say, for example, “It must have been frustrating for you to not be able to. “

Then focus on solving the problem, confident that you know not only understand the problem, but what the customer really needs.

Once the customer is happy, we politely ask them to edit their rating.

Most will do so — after all, customers don’t want to leave negative reviews. They want to be happy.

But watch out — if you don’t keep an eye on your reviews, you could end up with a lot of angry people like these Expedia customers. With just a simple online search, a potential customer would find these negative ratings. Put yourself in their shoes — would you want to purchase from a company with this profile?

Don’t forget that ratings can vary by culture.

If you’ve ever conducted surveys involving people from more than one country, you know that scores tend to vary based on that factor alone. This is much like how one supervisor will rate an employee as “outstanding” while another will rate the same employee as “above average.” The quality of the product or service doesn’t change, but cultural norms do.

For example, Americans tend to be relatively generous with Net Promoter Scores, while Europeans can be much less so.

According to CheckMarket’s proposed European NPS variant, the scale should be shifted one number for each category.

Make sure you adjust your expectations, and how you respond to feedback, accordingly: A “7” from a customer in France could be the same as an “8” in the U.S.

And if you aren’t sure how to interpret results, no problem: Ask your customers for greater detail. Not only will you learn more about cultural norms, you’ll learn more about the most important aspect of any business: Your customers.

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